Privacy Policy

1. Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you use the App.

Information you provide

• Account details — your name, email address, and phone number when you create an account or place an order.
• Delivery information — your shipping address and any delivery instructions you provide.
• Order information — items selected, order history, and correspondence related to purchases or returns.
• Preferences — your preferred display currency, language, and notification settings as configured in the App.
• Communications — messages you send us through customer support channels.

Information collected automatically

• Device identifiers — Apple-issued identifiers that allow the App to function correctly on your device. We do not use these for cross-app tracking.
• Usage data — features accessed, screens viewed, and in-app actions taken, used solely to improve performance and usability.
• Crash reports — diagnostic data generated automatically when the App encounters an error.

2. How We Use Your Information

We use the information we collect only for the following purposes:

• To process, fulfil, and deliver your orders, and to communicate updates on order status and shipping.
• To create and maintain your account and provide you with access to App features.
• To respond to your enquiries, complaints, and customer support requests.
• To send you transactional notifications such as order confirmations and delivery updates.
• To personalise your App experience based on saved preferences (currency, language).
• To detect, investigate, and prevent fraudulent transactions and other unlawful activity.
• To comply with our legal and regulatory obligations.
• To analyse usage patterns in an aggregated, non-identifiable form to improve the App.

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects on you.

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on the following:

• Contract performance — processing necessary to fulfil your order or manage your account.
• Legitimate interests — improving App performance, fraud prevention, and internal analytics, where these interests are not overridden by your rights.
• Legal obligation — processing required to comply with applicable laws, tax regulations, or court orders.
• Consent — for any optional communications or features where we specifically request your consent. You may withdraw consent at any time.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:

Service providers

We work with third-party companies that help us operate the App and deliver orders. These parties access your data only as needed to perform their services and are bound by confidentiality obligations:

• Apple Inc. — cloud infrastructure, in-app payments (Apple Pay), and platform services. Subject to Apple's Privacy Policy.
• Payment processors — to authorise and process transactions. Payment data is processed under PCI-DSS standards.
• Logistics and delivery partners — your name, contact number, and delivery address are shared with couriers solely to fulfil your order.

Legal requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or where necessary to protect the rights, property, or safety of Godalia, our users, or the public.

Business transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you via the App or email before your data is transferred and becomes subject to a different privacy policy.

5. Data Storage & Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

If you believe your account has been compromised, please contact us immediately at [email protected].

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including:

• Active accounts — for the duration your account remains open.
• Order records — for a minimum of five (5) years after purchase, as required by UAE commercial and tax regulations.
• Customer support records — for up to two (2) years following resolution of your enquiry.
• Marketing consent records — until you withdraw consent, plus a reasonable period thereafter for record-keeping.

When data is no longer required, we securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data. To exercise any of them, contact us using the details in Section 11.

• Access — request a copy of the personal data we hold about you.
• Correction — request that inaccurate or incomplete data be corrected.
• Erasure — request deletion of your data where there is no lawful reason for us to retain it.
• Restriction — request that we restrict processing of your data in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on our legitimate interests.
• Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing.

We will respond to all valid requests within 30 days. We may need to verify your identity before acting on a request.

8. Children's Privacy

The Godalia App is intended for users aged 13 and older. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [email protected] and we will delete that information promptly.

9. International Data Transfers

Godalia is based in the United Arab Emirates. Your information may be processed and stored in data centres located in other countries, including within Apple's global infrastructure. Where data is transferred outside your home jurisdiction, we take steps to ensure an adequate level of protection is applied, consistent with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the App or by email. Your continued use of the App after any changes constitutes acceptance of the updated policy.

We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us:

We aim to respond to all privacy-related enquiries within 30 days of receipt.